Handling Aggression

Workplace aggression and violence pose significant risks, carrying substantial human and financial costs for organizations across all sectors. If little or no attention is paid to these risks, the consequences can be profound and escalating. This expert course has been developed to empower staff and managers across a wide range of organizations, significantly developing their knowledge, skills, and confidence in handling these high-stakes situations.

This course focuses on providing participants with the practical capabilities to: Understand the Costs of aggression and violence; Recognize Warning Signs of impending aggression, enabling crucial preventative steps; and Develop Core Strategies for actively preventing aggression, defusing it in the moment, and successfully dealing with the aftermath. While no one can guarantee that aggression will never occur, well-informed staff can learn to recognize these signs, implement strategies to prevent difficult situations from escalating, defuse aggression when it arises, and manage the aftermath effectively. That is precisely the objective of this course. The insights gained could make the difference between a well-managed situation that causes no lasting harm and the potentially tragic consequences that can arise when dissatisfaction escalates into violence. This course will make you better informed and more confident in facing potentially violent situations, thereby making a significant contribution to improved levels of workplace health and wellbeing.